At Pahadi Kheti, we take pride in delivering high-quality natural farming products like wheat, rice, onions, and potatoes. Your satisfaction is important to us, and we aim to ensure a smooth and transparent refund and return process.
1. Eligibility for Returns
Products are eligible for return only under the following conditions:
- The item was delivered damaged or in poor condition
- You received the wrong item
- The product is expired or not suitable for use
2. Non-Returnable Items
Certain items are not eligible for return due to their perishable nature or hygienic concerns. These include:
- Fresh vegetables or fruits
- Opened or used products
- Products not in their original packaging
3. Return Process
To initiate a return, please contact our support team within 48 hours of receiving your order. You can reach us via email or phone with your order ID and a clear description of the issue. Our team will guide you through the next steps.
4. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within 5–7 business days.
5. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again
- Contact your credit card company or payment provider
- If you’ve done all of this and still have not received your refund, please contact us at support@PahadiKheti.com
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact our customer support team to make arrangements.
7. Cancellation Policy
Orders can be canceled only if they have not yet been shipped. To request a cancellation, please contact us as soon as possible. Once the order has been dispatched, it cannot be canceled.
8. Contact Us
If you have any questions about our refund and return policy, please contact us:
Email: chaudharysahil244@gmail.com
Phone: +917807223308